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FAQ
Orders
How can I track my order/When will I receive my order?
We aim to ensure that you receive your order as quickly as possible. Once your order is shipped, you will receive an email with the required
information to track your order.
You can track your order:
https://inanna.co.in/my-account-2/orders/
How do I know that my order is confirmed?
As soon as you place the order, you will receive a confirmation SMS and email with the order number and the estimated time of delivery.
Can I modify my order after placing it?
An order cannot be modified once it has been placed. However, you can contact us via email (support@inanna.co.in) or contact our
customer delight team (WhatsApp:+91-97794-83318) and we will do our best to assist you.
Will I have to bear the shipping charges?
We offer free shipping for all orders above a certain value, which is notified from time to time. We also offer Cash-On- Delivery to many locations at no additional charge. Please consider the shipping rates shown at the time of check-out to be final.
Do you have Cash On Delivery (COD) facility?
Yes, we do have Cash On Delivery facility for all our orders.
Where I can order Inanna® products?
In case you want to place a bulk order via email or call, please contact our customer care at support@inanna.co.in or Mobile: 74000 97974 for
assistance. If you want to sell Pilgrim products from your store or website, please contact us at support@inanna.co.in or +91-97794-83318
How much time does it take for the order to be delivered?
Once you place the order, it is shipped within 2 business days (Mostly same day) and you can expect it to be delivered within 4-5 business days. Please note that our standard delivery times are estimates and may vary due to external factors including unexpected weather conditions, remote locations, and natural calamities.
Can the billing address be different from the shipping address?
Yes, the billing and shipping addresses can be different.
Do you ship outside India?
No. We currently ship in India only.
Payments
What do I do if I'm having trouble making payments online?
Kindly contact us at support@inanna.co.in
or
WhatsApp us at +91-97794-83318
and we will assist you in
making the online payment.
Returns
By when can I return a product I haven't used? Do you cater to returns? What if I don't like the product and want to return it?
Kindly refer to our Shipping& Returns Policy.
Contact Us
How can I get in touch with Inanna®?
We would love to hear from you. Please get in touch at
www.inanna.co.in or WhatsApp +91-97794-83318
Products
Are your products 100% natural?
We believe that whether natural or synthetic, the ingredients should be biocompatible with your skin. Not all ingredients that are natural are good for your skin/hair and not all chemical ingredients are bad. Most of the ingredients we use are natural and have been carefully selected.
